Social Media Forum: Social Currency

Yesterday I did a talk at the Social Media Forum 2011 in Brussels. It’s a topic that I’m interested in since 2006 or so, the time Hugh MacLeod started talking about “social objects”. You’ll find out why when you keep on reading.

I started the presentation with a quote from Mark Twain I had found only a day earlier:

“The two most important days in your life are the day you are born, and the day you find out why” (Mark Twain)

The reason for that was mainly that as usual in social media related conferences (or actually on many of the stuff that is written about it online as well) is around tactics, hardly ever about the reason why. One of the other speakers asked a question about whether you need to be active on social media or building your own web presence, I think he used the reference ‘fish where the fish are’ to reference social media. To stay in that analogy that is like saying you should either ‘fish where the fish are’ versus ‘making sure your fridge is at the best possible temperature’. In that idea the tactics we’re all focusing in so much is just the same as thinking about tricks to get the fish to hop in the fridge themselves… that’s a silly idea isn’t it?

Enough about fish already. When I think about Social Currency, I can only think of it as the most interesting thing possible in social. What do other have to say about it though? That’s what you can see on the first few slides. A lot of explanation etc, and I can only think NOPE (thank you Chuck Testa). Why do I think it’s more than that? There are 2 cases I used to prove my point.

First one: The Blue Monster. You can read about that on my blog as I’ve written about it several times before, it is that what I believe made Hugh start to talk about ‘social objects’. Explaining what it meant for him. He called it the hard currency of the internet:

“The interesting thing about the Social Object is the not the object itself, but the conversations that happen around them. The Blue Monster is a good example of this. It’s not the cartoon that’s interesting, it’s the conversations that happen around it that’s interesting.”

It was the Blue Monster that gave me, Steve and many other Microsoft colleagues a way into the tech community to talk about Microsoft and how we (as employees) were convinced something was changing on the inside. Only because people didn’t understand why we used the cartoon ourselves. The question to explain that created that window of opportunity.

A more recent example, the second one I used in my talk was the “Bikers” viral we made for Carlsberg 2-3 months ago. I haven’t talked about that video on my blog before, yet there’s a chance you have seen it – as did about 13 million people since launch. You have to see it first before I can further explain:


Apart from thinking it’s funny, what was the first idea on your mind? There’s a good chance it  was something in the lines of ‘would I have done that?’. Carlsberg launched their new baseline recently: That calls for a Carlsberg. And with that also a new proposition. It’s about a ‘reward for a daily act of courage’. And this was our (first) answer to that. Notice that you didn’t just talk about it, you probably discussed about it. It’s almost a social experiment.

That’s what Social Currency is about, a way to create value. That’s also why I think it’s a better word than object. And, it’s not just about talk value, but about discussion value. Make stuff worth discussing. If you keen on doing this, you build Social Capital. And that’s fundamentally much more interesting than learning about a few (ever changing) tactics first.

Hope you like that, feel free to comment. You can find the (small) presentation up on Slideshare:

Where are the case studies that matter?

Or at least, where are the social media case studies that matter to me. The reason I’m calling for this is that most of the cases I see or hear about aren’t always that usable to me. There are learnings in every case, but most of the time those examples have one or a few things in common that make them difficult for me to use. I need other cases, other than the ones people keep sharing at the moment, so where are those cases that are:

  • NOT from an online business: Zappos is the first that comes to mind. If you’re in e-business it’s also easier to create and measure a valid social online presence. There’s an immediate link with your business to be made online, there’s an immediate link to be made with sales online, that’s not the case for everyone.
  • NOT from a tech company: Microsoft, DELL, … I’ve worked for Microsoft myself and even 4-5 years ago there were about 5.000 bloggers active within the company. The company was actually active in social media before The Company was active in social media (if you know what I mean). You got a whole bunch of tech savvy people together, I can tell you from my experience that is a very different starting point than when you try and set this up with your average FMCG brand for instance
  • NOT from the U.S.: Ford, Starbucks, … great brands moving the needle in social and proving that it makes a difference for the whole business. With someone like Scott Monty at Ford, they are able to test and build social web experiences and applications, monitor etc but don’t forget that most of the learnings from this only work for a market as big as the U.S. The team, the tools, the costs, … for a market in one main language and with something like 300 M people is quite different from any market in Europe for instance. And a Pan-European approach might have the same scale but also that still requires a pretty different approach. There is no Europe basically ;)
  • NOT from a social media company: Social Media Examiner, Hubspot, … their business is in social media, it would be kind of sad if they didn’t know how to make it work for themselves right?
  • NOT from an indivitual or a 2 person company: There are obviously plenty of examples around like this – Choqoa from a friend of mine is a great example of a case like this. But it’s different when the business is basically yours and when you’re passionate about social media and understands how things work versus getting things organized in your regular mid-sized or big companies. You just have to start, you’re convinced and there’s no-one else around, no steering committees or anything like that. And that makes a huge difference.
  • NOT initiated by a negative experience: DELL Hell, Kryptonite, … we’ve all seen and heard of these examples plenty of times. And it’s great to see the turnaround DELL did after all the negative buzz they got at the start. But when I want to show people the opportunity that is social media, not why it’s a good tool to set up your defense systems.
  • NOT just a link or a screenshot: Last but not least, it’s great to get a link of a nice example but I’m really looking for cases so I’d like to see more information, data or at least people’s opinions around why this is a good or a bad case.

So don’t get me wrong. We’ve probably all learned certain lessons from some of the examples mentioned above and we should have. But on a day to day basis I cannot use much of the learnings I ‘ve got from these examples given the nature of those cases versus the situations I think many of us are dealing with on a daily basis.

So if you know a good case that is none of the above, please let me know. And share my request with your friends if that’s not too much to ask ;)

Photo by Andy Ciordia

Bing@TED: awesome!

The maps feature on Microsoft’s search products has always had a bit of an edge over Google maps. It wasn’t all good, but the 3D map view was always more realistic compared to competitors, the Bird’s Eye view still remains unique and if you see what they presented at TED a few hours ago… friggin awesome. The Flickr integration, the … I don’t know where to start. Seriously, check this out.

Oh, and Blaise – I’m a fan since you presented Photosynth at Microsft’s internal MGX event a few years ago. You rock!

More on the Bing TED presentation is here.

Mindgoggling

This is how the Urban Dictionary defines this: “(adj) something that is so baffling only goggles could understand”. I suppose that is how you got to think of Google Goggles, a mobile tool that allows you to take a picture of something to get instant search results based on the content of the picture. Sounds cool, check this out.

It did remind me of a Microsoft project I read & blogged about 3 years ago, a side project of Photosynth at that time. They talked about a very similar tool but don’t remember hearing from this after that.

photosynthmobile

Question to ask the Photosynth guys maybe? Or Steve, maybe you know (can find out)?

Consumers don’t care about strategy

I don’t think there’s another product in tech that is ridiculed as much as Microsoft Bob. Never heard of it? That’s probably for a reason. Kudos to Monica Harrington for ‘confessing’ that she used to work on Bob and for writing a blogpost about it on Todd Bishop’s Microsoft blog. The product might have been a failure, the lessons learned are absolutely worth for everyone to read. Here’s one that stood out for me:

Consumers don’t care about strategy. Corporate customers do because if they’re investing big dollars over many years in a product, they want to know that it will continue to evolve in ways that are beneficial to the organization. In the corporate market, selling a vision is huge. By contrast, selling a vision to consumers is pointless. The key question they want answered is, "Does it make my life better today?"

It reminded me of how we always try to translate what lives in the ‘Meeting Room’ to something that can work in the ‘Living Room’ for all our clients. Make sure you read Monica’s full post, it’s worth it.

Been a while…

I know. Over the last few weeks every once in a while someone would ping me or come up to me and ask me if I had stopped blogging, if I had enough of the writing already and moved on. And of course, nobody needed to come up to me to realize the blogging was at a very low (to non existent) pace the last few weeks and months. And like I told the people who asked before I can tell you as well it is not my intention at all to stop blogging.

When you read some of my last blogposts you know my professional life has had a bit of a shake up (to say the least). I rather unexpectedly spent my last day at Microsoft in May, thus was forced to start jobhunting just before summer in what are probably some of the toughest economic conditions out there. And although some interesting leads came in quite rapidly, supported by some of you… it doesn’t really create the right setting to be thinking about much else than work, life and family. There were some things at that time I did want blog about but they were to closely related to the job interviews, so I decided against doing so.

Luckily for me I found a new home at Duval Guillaume where I was offered the right new challenge in what interests me most thinking about communication in all it’s forms. Next to offering me the right new challenge, DG also offered me a lot of work :) hence why getting back to blogging wasn’t on my immediate agenda either. Always when you start at a new company it takes you about 100 days to get to know ‘how they roll’ and how you can become a part of it. I’m exactly in the middle of that right now and it’s pretty interesting so hopefully I can share some of that during the coming weeks as well. Last but not least they’re all good people as well so it doesn’t feel like I’m alone in this either.

And let’s not forget it’s summertime so I’ve been on holiday for a while as well (like all of you I suppose), first to Umbria where I had one of the most enjoyable family holidays and just last week I went to the Provence for a few days with friends to climb Mont Ventoux with the racing bicycle, another memorable event :)

Does this mean I’m back? Well kinda. I still enjoy blogging etc. a lot but time will always be an important in making this happen. I used to write most of my posts the last few months and years while on travel for work, something I don’t really do anymore right now. Suffice to say I need to rethink when is the best time to write. I do think about a lot of posts I want to write while driving to work, but that’s kinda like playing air-guitar… nothing really happens in the end ;). I also want to change my blog to a more central place of everything I share online and not just lengthy blogposts: favorite videos on Youtube, links on Delicious, … you know the story. I have an idea of what I want to do to change this, now someone need to tell me it’s possible. Let me know if you can be that one!

What a ride!

The last 2 months have been kinda crazy. After my last day at  Microsoft, I started jobhunting right away, jobhunting new style that is – using my blog, Twitter, LinkedIn, … and every other network that could help me spread the word. Interestingly enough it all became a bit of an experiment along the way as well, like when I introduced the #hirefriday tag, but nevertheless still a rather unpleasant reality of being unemployed during a crisis. Lucky enough for me things paid off rather quickly and 5-6 weeks after my last day at Microsoft I started working again.

My new home is Duval Guillaume, an idea-centric communications agency with offices in Antwerp and Brussels. Since 3 weeks you can find me in the Brussels office (photo below) as the new head of strategy there. But more on what I’m doing there in future blogposts.

What the office looks like

A lot of people have been very helpful during all those weeks and I’m very thankful for that. I realize I have been pretty silent on this blog during most of that time but we’ll be going to a more regular rhythm again soon. First I need to change a few things here, for one I should really get that self hosting thing going (yeah I know it’s not the first time I talk about this).

Last day at Microsoft

Yes you`re reading it right, as of May 5th I am no longer working at Microsoft. Didn`t see that one coming? Neither did I. As part of the latest round of global lay-offs in which probably some 3000 jobs were lost, I also was told my job was made redundant. So here I am at home thinking about what I`m going to do next. Does that mean I`ll going all Mac etc all of a sudden is what people ask me most, next to the question about what plans are for the future. It`s too soon to tell what the future will bring but I have no grudge against Microsoft so the answer is no I don`t intend to change my opininion on what I`ve been doing the last few years. I always enjoyed working here there and especially my last job felt like a good bet for the future… I still think it is but probably it was just too soon.

Next up? Some time off, talk to people about possible opportunities, write that paper I had been thinking about for a long time and probably blog a bit more again. I sure have the time now. And train a bit more to be able to get up that Mont Ventoux with my racebike in August, all on the plan. In the jobhunt I`m pretty open about what and where that can be right now – full time or project-based, employee or independent, Belgium or elsewhere. Time will tell. In case you think you have or know something for me, feel free to let me know in the comments or via email (kris@crossthebreeze.com) or just help me spread the word that I`m jobhunting by a simple Retweet or something similar. Thanks in advance.

Probably some more updates on all this soon, the jobhunt starts now. Wish me luck ;) Here is more about me on LinkedIn in case you want to know more.